What do you do if stakeholders and clients have conflicting expectations in Mobile Applications?

First of all, we need to realise that the stakeholders and the clients share the same goals on the projects. The reason we feel having this question is just because they have different ways to achieve the goals. Once having established the above concept, the solution to it is through communication and agile approach etc. make progress and assess the achievements in time.

Focusing on understanding the needs and expectations of both stakeholders and customers is critical in developing and maintaining successful mobile applications. Participating in workshops with all interested parties helps identify what each considers essential and why certain features or aspects of the application are important to them. Understanding the needs and expectations of all parties involved is crucial to avoiding conflict and ensuring that decisions made are informed by the priorities and concerns of all involved and facilitates development and maintenance.

In my opinion, we should look for creative solutions that address both stakeholders and customers( seek Win-Win Solutions) , if not , than customers interest should be prioritised especially if the conflict involve ethical concerns.

In my opinion, the "Discovery" period is the most critical part of the project. During Discovery, hammering out every possible use case is impossible and unnecessary. Clearly articulating the project vision, priorities, goals, and setting clear expectations is imperative. Even discussing the proper protocol when things go bad, and I assure you they will at some point and that's okay. It's software and it's hard. It's how these situations are handled is where the rubber meets the road. This must be discussed upfront with clear directions and mutual agreement.

As the Business Director of Appentus Technologies, I often see a disconnect between stakeholders and customers when it comes to mobile apps. Consumers crave the "wow" factor, while stakeholders prioritize function. The key? Logic and Collaboration! By engaging everyone in the process and setting clear expectations, we build apps that are innovative and meet real-world goals.

Focus conversation on hypothesis to test, followed by tests you can do quickly to prove or disapprove and prioritize the tests based on value and time to market. Use the data to guide your roadmap. At the end of the day the hypothesis has to be in direct alignment of the key KPI's you are driving for along with the strategic outcome. If not aligned, then put the idea in the parking lot.

When stockholders and clients have conflicting expectations for a mobile application: 1. Establish open communication channels with both parties. 2. Identify and prioritize core requirements. 3. Seek middle-ground solutions through negotiation and compromise. 4. Set clear expectations regarding scope and deliverables.

When stakeholders and clients have conflicting expectations regarding mobile applications, it's essential to facilitate open and transparent communication channels. By actively listening to the concerns and priorities of both parties and striving to find common ground, it becomes possible to align objectives and reach mutually agreeable solutions. Additionally, employing clear documentation and project management processes can help manage expectations and mitigate misunderstandings throughout the development process, ensuring that the final product meets the needs and goals of all stakeholders involved.

Establish an open and inclusive communication culture where stakeholders and clients feel comfortable expressing their expectations and concerns. Encourage regular/weekly meetings, workshops, and feedback sessions to facilitate transparent discussions and foster collaboration.

It is not enough to have an excellent briefing to understand what your client wants; they must participate in the process, make all the steps clear, and at the beginning, there is a pre-established scope that will be done so that there is no frustration of expectations at the end, such as If the project was a surprise, involve the client in the process and have communication and this will reduce conflicts.

Constant Communication Builds Trust It's tempting to just want to get it done, but involving them early and often helps: Small Surprises, Not Big Ones: Is a feature going in a direction they dislike? Better to know now when it's fixable. Explain Your Reasoning: Decisions made in a black box breed mistrust. Briefly justify your choices. Solicit Alternatives: "I understand you don't like X. Could Y or Z achieve the same goal?" This Saves You Work: Addressing concerns as they occur is faster than a full rework at the end.

- Encourage open dialogue by actively listening to the concerns and priorities of stakeholders and clients. - Establish a clear understanding of each party's expectations, goals, and priorities from the outset. - Be willing to adapt and adjust the project plan or features based on evolving stakeholder and client feedback. - Facilitate constructive discussions and mediate conflicts to find mutually beneficial solutions. - Establish a feedback loop to gather input from all parties throughout the development lifecycle to iterate and improve processes for future projects. Open dialogue fosters trust, promotes understanding, and ultimately leads to better outcomes in mobile application development.

When stakeholders and clients have conflicting expectations in a mobile application, it's essential to facilitate open communication and find common ground. Start by thoroughly understanding each party's needs and concerns. Then, engage in constructive discussions to identify areas of agreement and areas needing compromise. Prioritize requirements based on business goals, user needs, and technical feasibility. Regularly update both stakeholders and clients on progress and solicit feedback to ensure alignment throughout the development process. If necessary, involve a mediator to help navigate disagreements and reach mutually beneficial solutions.

To ensure a successful collaboration between stakeholders and clients, it is essential to maintain an open line of communication with both parties. This will help you understand their perspectives and convey any potential limitations or challenges. For example, you can facilitate a meeting between the stakeholders and the clients to discuss their needs and expectations. During this meeting, you can present the pros and cons of each feature and explain how it would impact the user experience and the business goals. This will help the stakeholders and clients make informed decisions about the project.

All parties involved can express their opinions when unpleasant conversations are conducted calmly and respectfully, rather than avoiding them altogether. Whether in interpersonal or professional contexts, fostering an environment of open communication during disagreements enables all parties to feel heard and work towards amicable resolutions. Understanding one another's needs and concerns begins with an open dialogue approach based on empathy, active listening, and peaceful communication techniques. They can compromise and establish a common ground if they are patient and careful. When there is constant, open communication of ideas and emotions, even deeply ingrained issues can gradually be resolved.

Open dialogue is good for romantic relationships but bad for business disagreements. Try to settle the differences in private, and encourage them to voice about the similarities, qualities, and benefits of the product. Avoid fanning the flames. This is not productive

Open Dialogue is more important for this! 1. Constant Communication: The Secret Weapon for Building Trust in Projects 2. Don't Go Radio Silent 3. Small Surprises vs Big Reveals Don't just present problems, encourage solutions. Ask "I understand you have concerns about X. Could Y or Z achieve the same goal?" This fosters a collaborative environment and demonstrates your openness to feedback.

In the ever-evolving world of mobile app development, conflicting expectations among stakeholders and clients are common. Embracing open dialogue is key. Encourage feedback throughout the process to prevent misunderstandings and ensure the final product aligns with everyone's vision, without compromising functionality or design.

In my experience, we have been able to mitigate conflicting priorities by prioritizing requirements based on business goals and end-user feedback. We also considered and implemented an iterative development process, allowing for adjustments and refinements based on stakeholder and client feedback after each iteration. Remember, the goal is to create a product that meets the business objectives while also delivering value to the end-users. Balancing these needs often requires diplomacy, negotiation, and a willingness to adapt.

I have been into such situations multiple times. In such situation product designer plays a crucial role in creating a bridge gap between clients and stakeholders. * Generally in such situations, I hold a meeting by inviting client and stakeholders to discuss and align on project objectives. * The purpose of this call is to have clear information about business goals and user needs. For example Must have features v/s nice to have. * The prioritization of the essential features for the initial release is equally important from a client and stakeholders perspective. This is also one of the area where clients and stakeholders generally conflict.

I've seen prioritisation become a problem when different stakeholders disagree on the prioritisation principles that underlie how they select what to do next. For example, one stakeholder might care about delivering shiny features that look good to investors, while another might care more about streamlining the customer experience to drive up satisfaction and revenue. Both views are valid, so they need to agree on how to select features that meet their needs. In these cases, a small workshop to create alignment can help. Then document the rules and try to apply them in prioritisation sessions. In my view, this can take time so don't expect a magic bullet overnight.

Collaboratively prioritize features and functionalities based on their: - Strategic importance - User impact - Technical feasibility Engage stakeholders and clients in the decision-making process to ensure alignment with business objectives and user requirements.

Prioritization is absolutely key and can be difficult. It's common to have a very long list of "high priority" items and only few medium/low. In those cases I'll run a workshop in which we list out al requirements - including customer/user feedback - and then work toward a hard limit of thirds. The teams can have a third high, a third medium, and the rest low priority requirements. This can be challenging and contentious, but it really forces people to think about what is truly important and what needs to be done right now vs. in a later release.

Cuando se llega a identificar, priorizar las partes , características y funcionalidades más importantes para ambas partes, se logra tomar mejores decisiones centrándose en los elementos clave de la organizacion que puedan ser comprometidos o adaptados.

Prioritize Requirements: Work with stakeholders and clients to prioritize their requirements based on business goals, user needs, and technical feasibility. Identify must-have features versus nice-to-have features to streamline decision-making.

Prioritization is Your Roadmap Use it to ensure everyone's focused on what truly matters: The MoSCoW Method: 'Must Have', 'Should Have', 'Could Have', 'Won't Have (this time)' brings clarity. Tie Back to Goals: Does a feature directly support a core project objective? If not, it may get deprioritized. The User Decides: If two features are equal, the one solving a bigger pain point for users likely wins. Be Transparent: Explain why certain things are lower priority. Helps avoid arguments down the line.

It is important to note that not all features are created equal. Therefore, it is essential to collaborate with both parties to prioritize features based on their business value, user needs, cost, and feasibility. To illustrate, all parties agree that ease of navigation and speed are top priorities. In that case, it might also be beneficial to incorporate customer reviews and personalized recommendations as they can improve the shopping experience and increase sales.

After understanding the needs, the next crucial step is to prioritise features. Collaborating with both stakeholders and clients to distinguish between must-have and nice-to-have features is essential. This approach enables strategic decision-making aligned with the project's core objectives. By prioritising essential elements upfront, we ensure early fulfilment of critical expectations, ultimately leading to a more effective and focused app development process.

In my experience, the foremost action would be to outline the pros and cons of each approach (client's vision vs. stakeholder concerns). Brainstorm potential solutions that might satisfy both sides.

I would never call it compromise. Compromises are often bad decisions. Instead the product team should discover a solution, test it with users and then test it live. Not everybody has to agree with the solution. Disagree and commit is much more important than finding a compromise. At the end a solution has to bring value, not please stakeholders.

When I faced with conflicting expectations, I use to explore potential compromises or alternative solutions that address the needs of both parties. Encourage creative problem-solving and negotiate trade-offs to find mutually beneficial outcomes without compromising the overall project goals.

Finding the Win-Win: It's a Leadership Skill The best solution is often one no one initially thought of. Focus on: Restate the Shared Goal: Remind them what everyone DOES agree on, to keep focus on solving the problem "What If?..." Brainstorm options, even unrealistic ones to start – good ideas often emerge from this. Small Sacrifices, Big Gains: Is there something minor to give up on all sides so that the critical needs are met? Data is Your Ally: If possible, testing a few potential compromises can reveal a clear winner.

Clarifier les objectifs du projet : Réaffirmer les objectifs principaux du projet et s'assurer que toutes les parties comprennent ces objectifs. Cela aidera à aligner tout le monde sur une vision commune et à établir un terrain d'entente.

The Minimum Viable Product (MVP) approach is crucial, ensuring enough features to launch the product or application successfully. Aligning expectations with customer feedback and insights is key. Validate assumptions and iterate based on feedback, scaling features accordingly. This agile approach not only addresses conflicts but also eliminates biases, increasing the product's chances of success amidst competition. Flexibility and responsiveness to customer needs are paramount for sustained growth and market relevance.

As a UX/Product Designer, I'm always looking to minimize risk. In design, the UX process as a matter of course, averts "compromise" situations between stakeholders and client. Solutions are decided on by the process itself. This avoids "design by committee". Compromises made arbitrarily at meetings often fall in between two solutions, yet satisfy neither. Solutions should be posed at meetings, but must be vetted in User Testing and Research. Solutions are not compromised on, they are discovered, together.

I would never call it compromise. Compromises are often bad decisions. Instead the product team should discover a solution, test it with users and then test it live. Not everybody has to agree with the solution. Disagree and commit is much more important than finding a compromise. At the end a solution has to bring value, not please stakeholders.

Facilitate Compromise: Facilitate a collaborative discussion to explore potential compromises or alternative solutions that accommodate the needs of both stakeholders and clients. Encourage flexibility and creative problem-solving to find win-win outcomes.

We review the requirements that have been agreed upon in the analysis phase. Then map client and stakeholder expectations based on requirements. We draw conclusions based on this mapping.

Establish precise and measurable targets and milestones for the mobile app project. Make sure that everyone involved, including stakeholders and clients, is on the same page regarding what needs to be achieved, when it needs to be done, and what defines success. This ensures clarity and prevents any confusion or disagreements about the project's scope, schedule, and expected outcomes.

Well-defined (and explained!!) goals are vital to the success of any product development and whatever model you use to define this, the bottom line is that they need to be (mostly) achievable. There should always be an element of stretch, but making goals that can be met fosters a culture of positive development

The foundation of any successful mobile application is a set of well-defined goals. These goals should be SMART: Specific, Measurable, Achievable, Relevant, and Time-bound. Vague aspirations won't guide development effectively. Clearly define what the app aims to achieve, whether it's boosting user engagement, increasing sales, or streamlining a specific task. Quantify success metrics to track progress and measure impact. Ensure the goals are realistic and achievable within the project's constraints. Most importantly, these goals should be relevant to both stakeholder expectations and user needs. By setting clear and focused goals, you create a roadmap for development and a benchmark to measure the app's ultimate success.

Es importante priorizar de manera adecuada todos los requerimientos funcionales y no funcionales. De está manera es más fácil llegar a un MVP o a la meta que se quiere llegar.

Without a clear goal, there will be no destination and it will always turn into conflict. If the Goal is clearly available in written format let's engage in discussion. Where does it miss expectations? Check the feasibility of expectations, Sometime it happens to please any party wrong commitment has been made which again converts into conflict.

If there are disagreements, the goals are not clear. And I believe no mambo-jambo (like SMART) will help. Bring someone from finance (if not already there) and ask for the budget, ask someone from marketing and sales and ask for revenue expectations. Try to talk numerically, not subjectively.

When stakeholders and clients have conflicting expectations in mobile application projects, setting clear goals is essential. I once worked on a project where the client had varying ideas about the app's functionality and design. We organized a meeting to align on the project's objectives, defining specific, measurable goals that everyone agreed upon. This helped manage expectations and provided a clear roadmap for development. By setting clear goals, we were able to deliver a mobile app that met the client's expectations and resolved conflicting viewpoints.

Clear Goals Prevent Drift Without them, everyone's building a slightly different app in their head. Use the SMART framework to ensure goals are: Specific: Avoid vague aspirations like "be innovative". Measurable: Success should be objectively verifiable ("increase retention by X%") Achievable: Stretch goals are fine, but not if they demotivate when out of reach. Relevant: Does the goal tie back to the purpose of the app? Time-Bound: Open-ended deadlines lead to scope creep and frustration.

"The Goals" article should be linked with "The expectations". If you are creating an app, it means you should keep in focus not just a "goal" but also a "customer". In every app the customer and his experience is the main focus. You can create a robust and reliable food delivery app but if target customers used to make quick groceries offline, you should expect additional marketing costs if the unique selling proposal of your app is about delivering local shops products in 20 minutes. So, synchronize defined goals with customers expectations. Good thing you can easily redesign your app (if all the possibilities were counted during IT infrastructure development).

Where customers have conflicting expectations in Mobile Applications, clarity on goals becomes paramount. Picture a situation where stakeholders prioritize flashy features to attract users quickly, while clients emphasize stability and security for long-term success. By establishing SMART goals, such as increasing user engagement by 20% within six months while maintaining a 99% app uptime, both parties can see the potential benefits and compromises required. These goals provide a tangible framework for discussions, helping align expectations and focus efforts on areas of mutual agreement. Consequently, the development process becomes more streamlined, with decisions grounded in the shared vision of project success.

Ensure clear communication and educate on technical aspects to manage expectations, minimize conflicts, and set realistic goals in client management.

From an app development standpoint, transparency is crucial. Clearly communicating constraints and progress fosters trust and sets a realistic project scope. Regular updates and honest dialogue about challenges prevent scope creep and ensure client and stakeholder satisfaction with the deliverable that’s feasible within the given parameters.

Bring Stakeholders and Clients on one page, manage their expectations by educating them on the most crucial aspects of Mobile Applications. Bringing SME (subject matter expert) in the meeting helps resolve the conflict more easily.

Continuously manage expectations by providing regular updates, progress reports, and demos to both stakeholders and clients. Address any deviations from initial expectations promptly and transparently.

One thing I found helpful is being honest on realistic expectations, while making sure we understand the customer/stockholders priorities and tradeoffs

When conflicting expectations occur it is important to manage them by going back to the drawing board as soon as possible. There are a number of situations that could cause stakeholder's expectation change from the original agreement, therefore the first step would be to review all agreed requirements to re-validate their definition and how they will be met, this will help clarify any possible misunderstandings. It will be important to have numbers and other factual information at hand to negotiate what is feasible, and alternatively agree on achievable trade-offs. Additionally, creating quick MVPs showcasing slightly alternate scenarios will help tremendously in an approach to support landing stakeholder's thoughts.

Manage expectations proactively by setting realistic timelines and deliverables based on available resources and constraints. Be transparent about any limitations or challenges that may impact the project's progress.

Be transparent about any constraints or limitations that may impact the implementation of certain features or functionalities. Manage expectations by providing realistic timelines, cost estimates, and feasibility assessments.

Be Proactive, Not Reactive Don't wait for them to be upset, manage expectations to prevent that: Early & Often Updates: Brief progress reports head off worry stemming from a lack of information. Visuals Help: Rough mockups show something is happening, even at early stages before it's polished. "This Means That..." Explain the impact of delays or scope changes. Tie it back to their goals. Underpromise, Overdeliver: It's far better to surprise them with an early finish, than a late one.

Prototypage et tests utilisateurs : Créer des prototypes des solutions proposées et les tester auprès des utilisateurs finaux. Les tests utilisateurs peuvent souvent fournir des preuves concrètes de ce qui fonctionne ou ne fonctionne pas, aidant ainsi à prendre des décisions informées qui peuvent satisfaire les parties prenantes.

Iterate and Adapt: Stay flexible and be prepared to iterate on the mobile application based on feedback and evolving requirements. Continuously engage with stakeholders and clients throughout the development process to address any emerging conflicts or changes in expectations. Maintain Communication Channels: Keep communication channels open throughout the project lifecycle to address any new concerns or conflicts that may arise. Regularly update stakeholders and clients on the progress of the mobile application and seek feedback to ensure alignment with expectations.

Document Agreements: Document agreements reached during the discussion, including agreed-upon requirements, priorities, and any compromises made. This ensures clarity and serves as a reference point for future discussions. Communicate Regularly: Maintain open communication channels with stakeholders and clients throughout the development process. Provide regular updates on project progress, solicit feedback, and address any concerns or changes in expectations promptly. Involve Key Decision-Makers: Ensure that key decision-makers from both the stakeholder and client sides are involved in discussions and decision-making processes. This helps minimize miscommunication and ensures that decisions are aligned with organizational objectives.

Encouraging developers to engage in discussion groups and forums fosters idea exchange and learning from peers during mobile app development. It's about leveraging the entire ecosystem—from devices and customers to marketplace strategies. Documenting insights early in the ideation stage is crucial for aligning development efforts with broader ecosystem considerations, ensuring a holistic approach to app creation that goes beyond code implementation to encompass strategic integration and user-centric design.

Focus group: Form a focus group of 30 to 50 users preferably similar to the real-world users. Collect their feedback to iron out issues with conflicting expectations or ideas and, fine-tune gaps in the application.

Une bonne stratégie produit devrait reconsillier les divergences de visions. Il est important que la vision globale soit partagée tout en prenant en compte les spécificités de chacun

When stakeholders and clients have conflicting expectations in mobile applications, one effective approach is to conduct thorough user research to identify common pain points and areas of agreement, allowing you to tailor solutions that align with both parties' needs without explicitly mentioning understanding needs or managing expectations. Additionally, implementing a phased rollout strategy can help mitigate conflicting expectations by allowing for iterative feedback and adjustments based on real-world usage.

It's very important to offer your app, or, your product in proper time when the customers are ready to buy and use it. You may create a banking app within zero UI based on voice, or with AR device but it's still not a time for that. For a voice, it's so tempting to offer a service which says how much money on your account just by questioning Alexa, but legislation & security restrictions would never allow you to launch this service. Not in 2024, at least. For AR, the world is still waiting for a wide-selling and simple device for that. So, if you underestimate the readiness of the customers and technology for your innovation, it could stagger for a long time. Sad feeling that you are almost Leonardo, won't help to get profit, anyway.

Save in your minds this proven Mantra: It's essential to facilitate open communication and collaboration, prioritizing understanding, identification of common goals, and dialogue to reconcile differences. By actively listening, identifying shared objectives, and prioritizing requirements, compromises can be made without compromising quality. Through creative problem-solving, areas of alignment can be found, and clear expectations can be set, documented, and maintained through an iterative feedback loop. Continuous communication ensures transparency and responsiveness, fostering trust and successful collaboration, ultimately leading to the development of mobile applications that meet the needs of both stakeholders and clients.

Conflict management: -Where/what is the initial source of disagreement? -Do we have the data to back up the claims in either side? -Do we have the required expertise to tackle the bottleneck before proceeding. -Only data can tell who is right or wrong