Last updated on Aug 26, 2024

What are the best practices for delivering bad news or handling complaints from customers?

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Delivering bad news or handling complaints from customers is one of the most challenging aspects of customer communication. Whether it's a product defect, a service delay, a policy change, or a mistake, you need to be able to communicate clearly, empathetically, and professionally. In this article, we'll share some of the best practices for breaking bad news or resolving customer issues without damaging your relationship or reputation.