Struggling with golfer frustration due to maintenance schedules?
Experiencing golfer frustration due to course maintenance? Here's how to swing back to satisfaction:
- Communicate maintenance plans early. Inform golfers in advance about scheduled work and how it might affect their game.
- Offer alternative playing options. Suggest different tee times or routes that avoid the maintenance work.
- Provide compensation or perks. Consider discounts or freebies as a goodwill gesture for the inconvenience caused.
How do you manage maintenance disruptions on the golf course?
Struggling with golfer frustration due to maintenance schedules?
Experiencing golfer frustration due to course maintenance? Here's how to swing back to satisfaction:
- Communicate maintenance plans early. Inform golfers in advance about scheduled work and how it might affect their game.
- Offer alternative playing options. Suggest different tee times or routes that avoid the maintenance work.
- Provide compensation or perks. Consider discounts or freebies as a goodwill gesture for the inconvenience caused.
How do you manage maintenance disruptions on the golf course?
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Encouraging your turff team to engage with members on the course for just a few minutes and describe what it is they are doing and why it's important and can't be done at other times goes along way towards member understanding and patience.
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Not to be redundant with the rest of the contributors but communication is key. Making sure that the greens committee, board, and members are well informed regarding the goals and process of potentially disruptive maintenance activities can alleviate a lot of headaches. Blogs, newsletters, and social media are great tools. Make sure to include pictures of progress and challenges. Transparency creates trust.
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Obviously the maintenance schedule is always a bommer when it comes to golf course management, but we need to understand that it is conducted this way to preserve the golf course in pristine conditions, in order to avoid conflict you can offer discounts, ask your neighboring courses for special rates for those two weeks or perhaps start a member-exchange program and last but not least, communicate coursework in a timmely manner, so that people can work around their schedules to find alternative playing options and nobody is caught off-guard
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This is all about communication - consider having a daily report on greens activities, and then in a weekly newsletter you can always reserve a section to describe upcoming maintenance plans - and voice how important maintenance is to making the conditions superb...
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One thing that has always helped me, especially as I get older, is to realize that the worst day of golf, is still better then the best day at the office. So there is ground under repair or a green has been air raided...so. Keep playing. Notice how there is no maintenance in the woods, where a lot of you play from, that doesn't seem to bother you... Regardless, your still playing golf. Able bodied and with the disposable income to play. Take the next swing and have fun. Enjoy the outside, enjoy whobyour with or alone time. You have another shot each time after the ball lands. Who cares about maintenance, use it to an advantage, hit away from the green under repair. Play holes with the same club. Go have fun. We're all under repair!
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