How do you set clear decision-making criteria in diverse settings?

1 Define the problem

The first step in any decision-making process is to identify the problem you are trying to solve. What is the goal, the challenge, the opportunity, or the issue that requires a decision? Be specific and realistic about what you want to achieve and why. Avoid vague or ambiguous statements that can lead to confusion or conflict. For example, instead of saying "We need to improve our customer service", say "We need to reduce the number of complaints we receive by 10% in the next quarter".

2 Gather information

The next step is to collect relevant and reliable information that can help you understand the problem and the possible solutions. Seek input from different sources, such as data, research, experts, stakeholders, or feedback. Be open-minded and respectful of diverse views and experiences that can enrich your analysis and creativity. Avoid bias or assumptions that can limit your options or exclude others. For example, instead of relying on your own opinion or preference, ask your team members, customers, or partners what they think or need.

3 Establish criteria

The third step is to set clear and consistent criteria for evaluating the alternatives and making the final decision. Criteria are the standards or measures that you use to compare and judge the options. They should be relevant to the problem, aligned with your goals, and acceptable to your audience. Avoid criteria that are too vague, subjective, or arbitrary that can make your decision unclear or unfair. For example, instead of using criteria like "the best", "the cheapest", or "the easiest", use criteria like "the most effective", "the most cost-efficient", or "the most feasible".

4 Generate alternatives

The fourth step is to generate as many possible solutions as you can, based on the information and criteria you have. Use your creativity and logic to brainstorm and explore different ideas and scenarios. Consider the pros and cons, the risks and benefits, and the short-term and long-term implications of each option. Avoid settling for the first or obvious solution that comes to your mind, or dismissing any idea that seems too radical or unconventional. For example, instead of choosing between A or B, think of C, D, or E as well.

6 Make the decision

The final step is to make the decision based on the evaluation you have done. Choose the option that has the highest rank or score, or that best balances the trade-offs and compromises. Communicate your decision clearly and confidently to your audience, and explain how you reached it using the criteria. Be prepared to answer questions, address concerns, or justify your choice. Avoid being defensive, arrogant, or indecisive that can undermine your credibility or authority. For example, instead of saying "This is what we are going to do", say "This is what we have decided to do based on these criteria".