How do you resolve conflicts with engineers?

1 Identify the root cause

The first step to resolving conflicts with engineers is to identify the root cause of the issue. Is it a technical, personal, or organizational problem? Is it a matter of miscommunication, mismatched expectations, or conflicting goals? By finding out the source of the conflict, you can address it more directly and avoid unnecessary arguments. You can also use tools like root cause analysis, fishbone diagrams, or the five whys to help you dig deeper into the problem.

2 Listen and empathize

The second step to resolving conflicts with engineers is to listen and empathize with their perspectives. Engineers are passionate and proud of their work, and they may feel frustrated or defensive when their ideas are challenged or rejected. By listening actively and empathizing with their feelings, you can show them that you respect and value their input. You can also use techniques like paraphrasing, mirroring, or summarizing to demonstrate that you understand their points and concerns.

3 Communicate clearly and respectfully

The third step to resolving conflicts with engineers is to communicate clearly and respectfully with them. Engineers are logical and analytical, and they appreciate facts and data over emotions and opinions. By communicating clearly and respectfully, you can avoid ambiguity, confusion, or misinterpretation. You can also use tools like code reviews, feedback sessions, or documentation to share your feedback, suggestions, or expectations. Moreover, you should avoid blaming, criticizing, or attacking them personally, and instead focus on the problem and the solution.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?