How do you measure and improve the impact and quality of your communication in a program?

1 Assess your communication style

The first step to improve your communication skills is to understand your own communication style and preferences. How do you like to receive and share information? What are your strengths and weaknesses as a communicator? How do you adapt to different situations and audiences? You can use various self-assessment tools, such as the DISC model, the Myers-Briggs Type Indicator, or the Communication Styles Inventory, to gain more insight into your communication style and how it affects your interactions with others.

3 Choose the right communication channels and tools

The third step is to choose the right communication channels and tools for your program. How do you communicate with your team members, sponsors, clients, and other stakeholders? What are the best ways to deliver your messages and receive feedback? How do you manage and store your communication data and documents? You can use various communication channels and tools, such as email, phone, video conferencing, instant messaging, project management software, or collaboration platforms, to help you communicate more effectively and efficiently with your program stakeholders.

4 Improve your communication skills and techniques

The fourth step is to improve your communication skills and techniques for your program. How do you communicate clearly, concisely, and confidently? How do you listen actively and empathetically? How do you ask open-ended and probing questions? How do you handle conflicts and disagreements? How do you persuade and influence others? You can use various communication skills and techniques, such as the 7 Cs of Communication, the STAR method, the Active Listening Model, or the Conflict Resolution Model, to help you communicate more effectively and efficiently as a program manager.

5 Seek feedback and learn from your communication

The fifth step is to seek feedback and learn from your communication in your program. How do you solicit and receive feedback from your stakeholders? How do you evaluate and improve your communication performance and outcomes? How do you learn from your communication successes and failures? You can use various feedback and learning methods, such as surveys, interviews, focus groups, peer reviews, or self-reflection, to help you communicate more effectively and efficiently as a program manager.

6 Communicate with impact and quality

The final step is to communicate with impact and quality in your program. How do you align your communication with your program vision and values? How do you tailor your communication to your stakeholder needs and expectations? How do you communicate with passion and enthusiasm? How do you inspire and motivate others with your communication? You can use various communication strategies, such as storytelling, visualization, framing, or emotional intelligence, to help you communicate with impact and quality as a program manager.