How do you manage NOC changes across multiple vendors and platforms?

1 Plan and schedule changes

Before you make any changes in your NOC, you need to plan and schedule them carefully. You should identify the scope, impact, and risks of the changes, and align them with your business objectives and SLAs. You should also consult with your vendors and platforms to understand their requirements, limitations, and dependencies. You should then create a detailed change plan that specifies the steps, roles, resources, and timelines for the changes, and communicate it to all the stakeholders.

4 Implement and monitor changes

When you are ready to implement the changes in your NOC, you should follow the change plan and execute the steps in a controlled and coordinated manner. You should inform your vendors and platforms of the changes, and coordinate with them to avoid any conflicts or interferences. You should also monitor the changes and their impact on your NOC operations, and check for any errors, anomalies, or incidents. You should also collect and analyze the data and metrics related to the changes, and measure their effectiveness and efficiency.

5 Review and evaluate changes

After you implement the changes in your NOC, you should review and evaluate them with your vendors and platforms. You should compare the actual results and outcomes with the expected ones, and identify any gaps or deviations. You should also solicit and gather feedback from your vendors, platforms, and other stakeholders, and assess their satisfaction and expectations. You should then document the lessons learned and best practices from the changes, and use them to improve your future change management processes.

6 Continuously improve changes

Managing NOC changes across multiple vendors and platforms is not a one-time event, but a continuous process. You should constantly monitor and review your NOC performance and operations, and identify any areas or opportunities for improvement. You should also keep up with the latest trends and developments of your vendors and platforms, and adapt to their changes and updates. You should also seek feedback and suggestions from your vendors, platforms, and other stakeholders, and involve them in your change management initiatives.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?