How do you maintain and monitor the performance of a process after implementing improvement changes?

1 Define performance indicators

The first step to maintain and monitor the performance of a process is to define what success looks like and how to measure it. You need to identify the key performance indicators (KPIs) that reflect the goals and objectives of the process improvement project. KPIs are quantifiable metrics that track the progress, efficiency, quality, and customer satisfaction of a process. For example, some common KPIs for a process improvement project are cycle time, defect rate, cost reduction, and customer feedback.

2 Collect and analyze data

The next step is to collect and analyze data on the performance of the process. You need to establish a baseline for the current state of the process before implementing any changes, and then compare it with the data collected after the changes are in place. You can use various tools and methods to collect and analyze data, such as surveys, interviews, observations, checklists, charts, graphs, and dashboards. The data analysis should help you identify the strengths and weaknesses of the process, as well as the gaps and opportunities for improvement.

3 Review and report results

The third step is to review and report the results of the data analysis to the relevant stakeholders. You need to communicate the findings and recommendations clearly and concisely, using visual aids and examples when possible. You should highlight the achievements and benefits of the process improvement project, as well as the challenges and risks that need to be addressed. You should also solicit feedback and suggestions from the stakeholders, and acknowledge their contributions and support.

4 Implement corrective actions

The fourth step is to implement corrective actions to address any issues or problems that arise from the data analysis or the feedback. You need to prioritize the most critical and urgent actions, and assign responsibilities and deadlines for completing them. You should also document the actions taken and the results achieved, and update the process documentation accordingly. You should follow up with the stakeholders and the process owners to ensure that the actions are implemented effectively and consistently.

5 Evaluate and adjust

The final step is to evaluate and adjust the process improvement project based on the results and feedback. You need to measure the impact and value of the changes made, and determine whether they meet or exceed the expectations and goals. You should also identify any new or emerging issues or opportunities that may require further improvement or innovation. You should celebrate the successes and learn from the failures, and continuously monitor and improve the process performance.