How can you keep customer data safe when working remotely?

1 Use secure connections

When you connect to your company's network or systems, make sure you use a secure connection that encrypts your data and prevents unauthorized access. This could be a virtual private network (VPN), a secure shell (SSH), or a remote desktop protocol (RDP). Avoid using public or unsecured Wi-Fi networks that could expose your data to hackers or snoops. If you have to use a public network, use a VPN or a mobile hotspot to create a secure connection.

2 Follow best practices for passwords and authentication

Use strong and unique passwords for your accounts and devices, and change them regularly. Don't reuse the same password for different services or share it with anyone. Use multi-factor authentication (MFA) whenever possible, which requires you to enter a code or a token in addition to your password to verify your identity. MFA can prevent unauthorized access even if your password is compromised. Also, lock your screen or log out when you are not using your device, and don't leave it unattended or accessible to others.

3 Encrypt your data and devices

Encryption is a process that scrambles your data and makes it unreadable without a key. Encryption can protect your data from being stolen or tampered with if your device is lost, stolen, or hacked. You can encrypt your data and devices using software tools or built-in features. For example, you can use BitLocker or FileVault to encrypt your hard drive, or use VeraCrypt or 7-Zip to encrypt your files and folders. You can also use encryption software or apps to encrypt your emails, messages, and calls.

4 Use cloud-based services and backup

Cloud-based services are online platforms that store and process your data on remote servers, rather than on your device. Cloud-based services can offer several benefits for remote work, such as accessibility, scalability, and collaboration. However, they also come with some risks, such as data breaches, outages, or compliance issues. To use cloud-based services safely, make sure you choose a reputable and trustworthy provider that offers encryption, security updates, and backup options. Also, backup your data regularly to a separate location, such as an external hard drive or a cloud storage service, in case of data loss or corruption.

5 Educate yourself and your customers

One of the most important steps to keep customer data safe when working remotely is to educate yourself and your customers about the potential threats and best practices. Stay updated on the latest security trends, news, and alerts, and follow your company's policies and guidelines. Also, communicate with your customers clearly and transparently about how you handle their data, what measures you take to protect it, and what they can do to help. For example, you can inform them about the risks of phishing, malware, or social engineering, and advise them to use secure passwords, MFA, and antivirus software. You can also provide them with resources, tips, and feedback to improve their security awareness and behavior.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?