How can you keep a customer conversation productive and helpful?

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As a small business owner, you know how important it is to communicate effectively with your customers. Whether you are answering their questions, solving their problems, or persuading them to buy your products or services, you want to keep the conversation productive and helpful. But how can you do that without wasting time, annoying your customers, or losing their trust? Here are some tips to help you improve your customer service communication and etiquette.

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