How can you adapt your communication style to different crew members and management styles?

1 Know your audience

Before you communicate with anyone, you need to understand who they are, what they need, and how they prefer to receive information. For example, some crew members may appreciate direct and concise feedback, while others may need more empathy and support. Some managers may want detailed and frequent reports, while others may only want the highlights and the results. You can learn about your audience by observing their behavior, asking questions, and listening to their feedback.

2 Choose your channel

Depending on the urgency, complexity, and sensitivity of your message, you need to choose the most appropriate channel to communicate with your audience. For example, if you need to convey a critical safety issue, you may use the intercom or the phone to reach the crew members quickly and clearly. If you need to discuss a performance issue, you may use a face-to-face meeting or a video call to show respect and avoid misunderstandings. If you need to share a routine update or a document, you may use an email or a chat app to save time and avoid interruptions.

3 Adjust your tone

The tone of your communication reflects your attitude, emotion, and intention. You need to adjust your tone to match the context, the purpose, and the relationship of your communication. For example, if you need to motivate and inspire your crew members, you may use a positive and enthusiastic tone. If you need to address a conflict or a complaint, you may use a calm and respectful tone. If you need to persuade or negotiate with your manager, you may use a confident and assertive tone.

4 Use clear and simple language

To communicate effectively, you need to use clear and simple language that your audience can understand and relate to. You need to avoid jargon, slang, and acronyms that may confuse or alienate your audience. You also need to avoid vague, ambiguous, or contradictory statements that may create confusion or doubt. Instead, you need to use specific, concrete, and consistent words that convey your message accurately and convincingly.

5 Listen and respond

Communication is not a one-way street. You also need to listen and respond to your audience's feedback, questions, and concerns. You need to show that you are attentive, interested, and respectful by using active listening skills, such as nodding, paraphrasing, and asking follow-up questions. You also need to acknowledge and address any issues, gaps, or disagreements that may arise during the communication. You need to provide constructive and timely feedback, as well as express appreciation and recognition.

6 Seek feedback and improvement

Communication is a continuous learning process. You need to seek feedback and improvement on your communication style from your crew members, your manager, and yourself. You need to ask for and accept feedback on your strengths and weaknesses, as well as on the outcomes and impacts of your communication. You also need to reflect on your communication experiences, identify areas for improvement, and set goals and actions to enhance your communication skills.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?