How can Field Service Engineers demonstrate leadership in a remote work environment?

2 Communicate effectively and frequently

Communication is essential for any leader, but especially for a remote FSE who has to deal with different stakeholders, such as customers, managers, technicians, vendors, and peers. You need to communicate effectively and frequently with all of them, using the appropriate channels, tools, and etiquette. For example, you should use video calls or phone calls for complex or urgent issues, email or chat for updates or feedback, and reports or documents for formal or detailed information. You should also use clear, concise, and respectful language, and avoid jargon or slang. Moreover, you should communicate not only when there is a problem or a request, but also when there is a success or a compliment. This will help you build trust, rapport, and recognition with your stakeholders, and show them that you are a leader who cares and listens.

3 Collaborate and learn from others

Another important skill for a leader is to collaborate and learn from others. As a remote FSE, you may feel isolated or disconnected from your colleagues or peers, but you should not let that stop you from reaching out to them for support, advice, or feedback. You can use online platforms, forums, or communities to share your experiences, challenges, best practices, or tips with other FSEs, and learn from their insights, perspectives, or solutions. You can also join online courses, webinars, podcasts, or blogs to update your knowledge, skills, or trends in your field. By collaborating and learning from others, you will not only improve your own performance and expertise, but also show your stakeholders that you are a leader who values teamwork and continuous improvement.

4 Be flexible and adaptable

Flexibility and adaptability are essential qualities for a leader, especially in a remote work environment where you may face unexpected changes, delays, or difficulties. As a remote FSE, you need to be able to adjust your plans, strategies, or methods according to the situation, the customer's needs, or the available resources. You also need to be able to cope with stress, frustration, or uncertainty, and find ways to overcome them. For example, you can use online tools, apps, or calendars to organize your time, tasks, or expenses, or use relaxation techniques, hobbies, or exercise to manage your emotions, health, or well-being. By being flexible and adaptable, you will show your stakeholders that you are a leader who can handle challenges and deliver results.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?