Resolving conflict among any team involves several key strategies: 1. Open Communication: Encourage team members to express their concerns and views openly. 2. Active Listening: Ensure everyone feels heard. Acknowledge feelings and perspectives before addressing the issue. 3. Identify Root Cause: Work with the team to understand the underlying reasons for the conflict. 4. Set Clear Expectations: Clarify roles, responsibilities and team goals to prevent misunderstanding that may cause conflict. 5. Training and development: Provide training on conflict resolution and communication skills to equip your team with tools needed to handle disagreements. 6. Collaborative Problem Solving: Encourage team members to collaborate on finding solutions.

Conflicts within a service operation team can be due to various perspective to a common cause. Various perspective leads to various views which influences actions and leads to conflicts. In order to avoid such. 1. Respecting perspective: Respecting each other's views and not judging them is one of most effective ways to avoid conflicts within a team. 2. Leader to lead: Often a leader leads the team and resolves conflicts with his intellect. 3. Acceptance: Accepting other's view point leads to greater broadness and highest bonding within members.

Para resolver conflitos na equipe de atendimento ao cliente, é essencial promover uma comunicação aberta e escutar ativamente cada ponto de vista. Assim, identifico as causas principais do problema e incentivo uma solução colaborativa. Além disso, priorizo treinamentos para fortalecer habilidades de mediação e alinhamento de expectativas com o cliente. A solução eficaz surge quando a equipe trabalha unida, com foco na experiência positiva do cliente.