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Mendix vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Mendix reduces development time by 30%-40%, enabling quick ROI and cost-saving through fast app development despite high license fees.
Sentiment score
6.9
ServiceNow generally delivers high ROI, boosting efficiency and productivity, though initial adoption challenges and costs exist for some users.
 

Customer Service

Sentiment score
6.8
Mendix offers strong, responsive customer service with quick community support, prioritizing paying customers and partners while enhancing service quality.
Sentiment score
7.1
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
 

Scalability Issues

Sentiment score
7.0
Mendix is praised for scalability and flexibility, though challenges exist in cloud, database layers, and regional application scaling.
Sentiment score
7.4
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
 

Stability Issues

Sentiment score
7.7
Mendix offers stable performance and reliable support, especially with recent updates, though complex projects may require tuning for optimal results.
Sentiment score
7.7
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Room For Improvement

The system needs enhancements in speed, integration, user experience, pricing, support, customization, AI features, and database management.
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Setup Cost

Mendix's pricing is high for small businesses but suits large enterprises, with negotiable terms and pricing transparency.
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Valuable Features

Mendix provides a low-code platform for rapid app development with integration, collaboration, and scalability, valued for its flexibility and speed.
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
Mendix provides the ability to create solutions that fill gaps that I would otherwise be unable to address with standard software.
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (2nd), Low-Code Development Platforms (6th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Mendix is 7.6%, down from 9.9% compared to the previous year. The mindshare of ServiceNow is 11.5%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sameer Verma - PeerSpot reviewer
Low-code, helpful support, and great native mobile capability
There is always a layer of custom code required. There is a misconception of low-code, or Mendix, or the industry in general. They are perceived as more of a dashboarding tool, and as a visualization platform only, rather than building a complete enterprise solution. That's more of an awareness marketing challenge they have, or the industry has. In general, AI needs to be better. The team and the company is running ahead with this a bit more. AI area is something which companies have started to pick up on, low-code wise, and they should invest in it more. I would like to see their data hub module become a little bit more mature. They need to expand their base as the concept is amazing. We just need to see more use cases and learn more capabilities there, and then definitely they need to fill in the AI piece of it.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
9%
Educational Organization
5%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
I would rate the pricing a six out of ten. The solution is a bit expensive compared to others, but in the long term, it is worth it. For instance, Microsoft Power Apps don't demand a huge investmen...
What needs improvement with Mendix?
We are all moving away from a monolithic product model to microservices. We are building an F2DUI application to decouple the front and back end. Mendix provides an integrated approach for both. Id...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: December 2024.
824,106 professionals have used our research since 2012.