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Discover all about the GO eSIM
With the ability to give smartphones dual-SIM capabilities, this embedded SIM uses less physical space on your phone, while you cannot lose it or have it stolen, offering top-notch security.
Discover all about the GO eSIM
With the ability to give smartphones dual-SIM capabilities, this embedded SIM uses less physical space on your phone, while you cannot lose it or have it stolen, offering top-notch security.
Discover all about the GO eSIM
With the ability to give smartphones dual-SIM capabilities, this embedded SIM uses less physical space on your phone, while you cannot lose it or have it stolen, offering top-notch security.
What is eSIM?
The eSIM is a 5 × 5 mm chip embedded in a smartphone, tablet, smartwatch or other device. It can work with or without a physical SIM card and if you already have a physical SIM card, your phone can turn into a dual-SIM one with eSIM.
Benefits of eSIM
Dual-SIM capabilities
Your physical SIM card and eSIM can work simultaneously.
Security
If your device is stolen, your eSIM cannot be disposed & your phone’s location cannot be hidden.
Reliability
eSIM is more resistant to shock & moisture than physical SIM cards.
Take a look here to check whether your smartphone is eSIM compatible.
Discover more about eSIM
FAQs
An eSIM is a SIM card already embedded into your device, be it your mobile phone or a wearable device like smartwatches, which can support multiple mobile services via what is called a profile. This profile stores all the services you are subscribed to, as well as your network settings without the need for a traditional SIM card.
Additionally, you can combine an eSIM with a physical SIM card, giving you the flexibility of having a dual-SIM solution.
While eSIM technology is still relatively new and not all devices may support it yet, a wide variety of smartphones do have eSIM embedded. If you’re wondering whether yours fits this group, here are a couple of ways how you can check:
- Contact your mobile carrier: the first stop on your eSIM journey should be your mobile carrier. They’ll know whether they support eSIMs and if your device is compatible, so just give them a call or visit their website for more information.
- Check with your device manufacturer: visit the manufacturer’s website or contact their customer support to ask about your specific model.
Below is a list of eSIM-compatible devices by brand.
Apple
The iPhone 14 series, iPhone 15 series, as well as the iPhone 16 series are all compatible with our eSIM.
Samsung
The Samsung Galaxy S24 and S23 series, Galaxy Z Flip 6 and Z Fold 6, as well as the Galaxy S24 FE, Galaxy A54, Galaxy A55 and Galaxy A35 are compatible with our eSIM.
There are several ways to obtain an eSIM and get your profile up and running. But before you do so, you must first make sure that your device is eSIM compatible. Take a look at how you can do so here.
Once you have confirmed that your device is indeed eSIM compatible, getting yours is a breeze. Here are your options:
- Visit one of our outlets
- Get in touch with us with us on WhatsApp, Facebook Messenger, or Live Chat. We’ll quickly send over an eSIM QR code via email. Just scan it, download your eSIM and you’re all set.
If you’re looking for the quickest way to get started, our GO app has got you covered. Download it from the Play Store or App store , and you can activate your eSIM instantly, without waiting for emails or scanning QR codes.
Here is what you need to do to download your eSIM from the GO app:
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- From the login screen in the app, select ‘Get an eSIM’ and follow the steps on the screen
- You’ll be asked to either login or create a new MyGO account
- Once you’ve done so, tap ‘Download’ and your eSIM will be added on your device
Before requesting an eSIM, you must first make sure that your device is eSIM compatible. Take a look at how you can do so here.
Once you have confirmed that your device is indeed eSIM compatible, getting yours is a breeze. Here are your options:
- Visit one of our outlets
- Get in touch with us with us on WhatsApp, Facebook Messenger, or Live Chat. We’ll quickly send over an eSIM QR code via email. Just scan it, download your eSIM and you’re all set.
If you’re looking for the quickest way to get started, our GO app has got you covered. Download it from the Play Store or App store , and you can activate your eSIM instantly, without waiting for emails or scanning QR codes.
Here is what you need to do to download your eSIM from the GO app:
- From the login screen in the app, select ‘Get an eSIM’ and follow the steps on the screen
- You’ll be asked to either login or create a new MyGO account
- Once you’ve done so, tap ‘Download’ and your eSIM will be added on your device
Your mobile service can only be accessed from one device, which means that you cannot reuse it. If you have lost your device or it got stolen, we can suspend your service immediately until you get a new device or recover your lost device. Simply get in touch with us right away. Just send us a message on WhatsApp, Facebook Messenger, or Live Chat.
It’s highly unlikely. An eSIM is a small, in-built component so physical damage is very rare and far less common than damage to a physical SIM which is exposed.
This will greatly depend on your particular phone. To date, having more than one eSIMs on your Android phone is not possible. On the contrary, all iPhones that support eSIM can have multiple eSIMs stored and those that do not have a physical SIM tray can support two active eSIMs.